PRIVACY POLICY
CareConnect360
Effective Date: May 14, 2026
Website: www.mycareconnect360.com
Welcome to CareConnect360 (“CC360,” “CareConnect360,” “Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, share, store, and protect information when users access our website, platform, applications, and related services (“Platform”). By using the Platform, you acknowledge and accept this Privacy Policy.
1. INFORMATION WE COLLECT
Personal Information
We may collect:
Name, email, phone number, mailing address
Date of birth and emergency contact details if voluntarily provided
Facility, agency, licensing, accreditation, staffing, and insurance information
Payment, billing, and account login information
Care-Related Information
Care seekers may voluntarily provide information such as:
Care type and timeline
Medical condition descriptions
Mobility or memory care needs
Insurance, location, and budget preferences
CareConnect360 does not provide medical advice, diagnosis, or treatment.
Automatically Collected Information
We may automatically collect:
IP address, browser type, device information, operating system
Cookies, tracking data, referral URLs, pages visited, and session activity
2. HOW WE USE INFORMATION
We use information to:
Operate, improve, and secure the Platform
Match care seekers with providers
Process payments and subscriptions
Verify provider legitimacy and licensing
Provide support, updates, analytics, and marketing
Prevent fraud and enforce our Terms
Comply with legal obligations
3. HOW INFORMATION MAY BE SHARED
With Providers and Care Seekers
Care seeker information may be shared with selected providers for evaluating services and compatibility. Provider business details, services, licensing, pricing ranges, and contact information may be displayed publicly.
Service Providers
We may share information with trusted vendors assisting with hosting, cloud storage, payments, analytics, communications, customer support, maintenance, and security. Such providers must maintain confidentiality and security.
Legal and Business Transfers
We may disclose information to comply with laws, subpoenas, investigations, fraud prevention, safety concerns, or to protect rights and property. Information may also transfer during mergers, acquisitions, restructuring, or asset sales.
4. HIPAA DISCLAIMER
CareConnect360 is primarily a care discovery and referral platform and is not a healthcare provider, health plan, or healthcare clearinghouse unless expressly agreed in writing. Users should avoid submitting unnecessary protected health information or sensitive medical records through the Platform.
5. COOKIES AND TRACKING
We may use cookies, analytics tools, web beacons, and session technologies to improve functionality, personalize content, analyze traffic, remember preferences, and enhance security. Users may disable cookies in browser settings, though some Platform features may not function properly.
6. DATA SECURITY
We use commercially reasonable safeguards including SSL encryption, secure cloud hosting, password protection, access controls, monitoring, backups, and maintenance procedures. However, no system can guarantee absolute security.
7. DATA RETENTION
We retain information as reasonably necessary to provide services, comply with laws, resolve disputes, enforce agreements, and fulfill contractual obligations. Aggregated or anonymized data may be retained indefinitely.
8. USER RIGHTS
Depending on applicable law, users may request access, correction, deletion, or limitation of certain information and may opt out of marketing communications.
Requests: privacy@mycareconnect360.com
We may verify identity before processing requests.
9. THIRD-PARTY LINKS
The Platform may contain links to third-party websites or services. CareConnect360 is not responsible for their privacy practices, content, or security.
10. CHILDREN’S PRIVACY
The Platform is not intended for users under 18. If information from a minor is improperly collected, we will take reasonable steps to delete it.
11. CALIFORNIA PRIVACY RIGHTS
California residents may have rights regarding access, correction, deletion, and disclosure of personal information practices under applicable law. CareConnect360 does not sell personal information for monetary compensation.
12. MARKETING COMMUNICATIONS
Users may receive notifications, announcements, and promotional emails. Users may opt out at any time using the unsubscribe link or by contacting us.
13. INTERNATIONAL USERS
Users accessing the Platform outside the United States acknowledge that information may be transferred to and processed within the United States.
14. POLICY CHANGES
CareConnect360 may update this Privacy Policy at any time. Updated versions will be posted with a revised effective date. Continued use of the Platform constitutes acceptance of the revised policy.
15. CONTACT INFORMATION
CareConnect360
Website: www.mycareconnect360.com
Email: privacy@mycareconnect360.com
Phone: 424-271-9362
IMPORTANT DISCLAIMER
CareConnect360 helps users locate and connect with independent care providers. We do not guarantee provider quality, licensing status, admission availability, medical outcomes, or care results. Users are responsible for independently evaluating providers before entering agreements or receiving services.